The East River Ferry App (and Surcharge?)

The East River Ferry giveth, and the East River Ferry (maybe) taketh away.

NY Waterway has released an app that lets you but tickets on the iPhone/iPad (no word on apps for Android or other mobile devices). The app free, though obviously the tickets aren’t. In addition to buying tickets and checking schedules, the app will let you uptown commuters check the whereabouts of the next shuttle bus too. All very nice stuff.

On the flip side, starting on Monday the ferry might be adding a $2 surcharge for passengers who buy tickets on the boat. Tickets bought through the ticket kiosks will still be $4 (or $140 for a monthly pass). But, if you are like me and are running late for the boat with no ticket in hand, you might get hit with a surcharge (luckily, there’s an app for that!).

This, at least, is what the attendants on the boat were telling customers. However, Metro is reporting that the surcharge is not happening, and the PR rep for the East River Ferry told Metro that “there are no changes to the fare structure at this time”.

UPDATE: Via Twitter, East River Ferry confirms that there is no surcharge. And, via comments, Withers confirms the existence (and greatness) of an Android app too. Last, I tried out the ticket purchase on the iPhone tonight, and it too is great.

East River Ferry Service Exceeds Expectations

The ferry service that the city started in June has attracted twice as many riders as its planners had expected. On sunny weekends, it has been so popular with tourists and wandering residents that some boats have been too full to take on everybody waiting on the piers in Brooklyn.

The article doesn’t say that it is profitable (and reading between the lines, it certainly isn’t), but the East River Ferry has been a game changer. I’ve commuted intermittently since the NY Water Taxi first started service, but, as I’ve said before, the East River Ferry is a game changer. Not only can I commute on the ferry (from the Northside, no less), but I can now take the ferry midday when I’m working from home or just need to get home early. The number of families using the ferry, and the number of commuters using the ferry for intra-borough travel has been substantial.

Sizing Up the East River Ferry

Like everyone else in the known universe (or so it seems), I’ve been riding the East River Ferry a lot this week. I was a long-time user of the NY Water Taxi, which ran the East River commuter route until the beginning of May1, and I plan on using the ferry when I can to commute to and from work.

For the most part, the new ferry service has been great. Yes, the schedule is a complete mess. And, at least in the evening or on weekends, you might have to wait for a second boat before you get on. But that is a largely a function of the price of the ferry for the first two weeks (FREE) – I assume that once people actually have to pay to ride the ferry that ridership will decrease (hopefully not too much, but at least enough to get rid of the lines and get the boats back on schedule).

But what about the long-term prospects for the East River Ferry Service? Some people are skeptical. And rightly so, in the macro sense (as I’ve said many times before). Ferry service will not be truly viable until it is part of the larger mass transit system – i.e., until it has the same fare structure as buses and subways, and it provides a free transfer to the buses and subways. Until that happens, intra-city ferry service will only draw a small percentage of daily commuters between Brooklyn, Queens and Manhattan.

But while I agree with Second Avenue Sagas in the macro sense, I think they are missing another part of the big picture here. The new East River Ferry service is is more than just an incremental step forward. It actually does a hell of a lot to reduce the friction of intra-city ferry service, and that could draw in passengers from well beyond the waterfront developments that now line the Williamsburg and Long Island City shore.

The East River Ferry makes a number of substantial changes to past East River commuter service:

  • regular service throughout the day, vs. two or three trips in the morning and the same in the evening
  • 20-minute peak-time headway, vs. one hour headway
  • midtown shuttle bus service
  • new ferry stops at North 6th Street (Northside) and India Street (Greenpoint)

Prior to the new service, ferry travel was pretty much a non-starter for anyone living north of Grand Street, and certainly for residents of Greenpoint. Now, many residents of Greenpoint and the Northside can walk to a ferry in well under 10 minutes (not just the residents of the waterfront condos, but the rest of us). Plus, the increased frequency means that commuters are less beholden to a schedule – with 7 to 10 boats in the morning and evening rush, the penalty for missing a boat is much less severe.

Now, people who work in midtown can use the free shuttle bus to get to the center of the island. And people who live in North Brooklyn and work in DUMBO now have a much quicker and more pleasant way to get to work.

All of this, as I said, reduces the friction of ferry service. And that, in turn, could change the way people move around the city. Anecdotally, I’ve seen this from a number of people. A neighbor who works at Broadway in the 30s, who is taking the ferry and free shuttle bus, and will probably continue to do so when the paid service starts. A couple of women on the bus, who are excited to have an alternative to the L train. Co-workers who can now get from Northside to Lower Manhattan without going near the L train.

In fact, the biggest selling point for the ferry might just be the L train. For a lot of people, avoiding that train at least once a day is worth an extra $2.00 or so. (If the L train is the biggest selling point, the G train is a close second – for Greenpoint residents who work in Midtown, life just got a whole lot better.)

Yes, most of this happens because of city subsidies (but we subsidize train and bus service too). And none of this in and of itself changes the systemic problems of making (unsubsidized, stand-alone) ferry service viable in the long term. But the City has made an important move here – its investment in the ferry system finally breaks the chicken-and-egg cycle that the Water Taxi was stuck in. As a result, ferries are now a sensible commuting option for a lot more residents of Brooklyn and Queens. Which, in turn, could make ferry service profitable and therefore viable in the long term.

If that turns out to be the case, I want to a put in a plug for a Houston Street stop next (with a free shuttle bus, please).

1. Contrary to what the Brooklyn Paper reports, service on the Water Taxi ended last month, not in 2009.

East River Ferry Capacity Limits

Free ferries are a popular commodity. So popular, in fact, that the East River Ferry has huge lines at just about every stop, and the boats are running on what can only loosely be described as a “schedule” (in fact, during off-peak hours, they’ve abandoned any pretense of a schedule, and are just running the boats on a continuous loop). Clearly, things will get better after next week, once the free ferry ceases to be free. But until then, they’ve issued this service advisory.

(Even with the crowds and the long lines, it’s nice to have ferry service back on the East River, and even nicer to be able to go directly to the Northside.)

New East River Ferry Launches June 13

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East River ferry service map


As reported in the Brooklyn Paper this morning (and on Brownstoner), the new East River ferry service is set to begin service in mid June.

I met with the operators of the new service a week or so ago, and am very excited about the new service. As you may have guessed, I have been a pretty frequent rider on the former Water Taxi service. The service that NY Waterway, the new operator of the route, will be implementing in two and half weeks will be a vast improvement over the Water Taxi service (thanks in large measure to city subsidies). Instead of two or three boats in the morning and two or three boats in the afternoon, the Waterway service will run continuously from 7 in the morning to 8 at night. And instead of an hourly schedule at each stop, the new service will have boats departing every 20 minutes during peak commuting hours and every 30 minutes other times.

Add in new ferry stops at North 6th Street and India Street, and all of a sudden ferry service on the East River is a commuter service on the city model, rather than the suburban model. No longer will you have to make the 8:30 boat or risk an hour wait for the next boat (or a long walk back to the J train!). The additional stops on the Northside and in Greenpoint will bring the ferry service closer to a lot more commuters. And for people commuting to midtown, there will be a shuttle bus running in a loop from 34th to 42nd Street, so there is the prospect of a single-fare ride.

Another bonus for residents of Long Island City and north Brooklyn is the weekend service, which will also run on a half-hour schedule and will include one-boat service to Governor’s Island!

Things still won’t be perfect, though. For most commuters, taking the ferry will mean two fares – until the MTA and the City figures out how to do MetroCard transfers from the ferry to the buses and subways, commuting by ferry will only be viable for people who live and work close to the ferry stops (on the other hand, if you live in northern Williamsburg or Greenpoint and work in DUMBO, you now have a pretty direct commute, and if you live in Greenpoint and work in Midtown, you could conceivably kiss the G train goodbye). I’m also concerned that NY Waterway’s bike policy will make it harder for people to commute on two wheels.

And even with city subsidies, the service is not cheap. A discounted fare will run you about $4, which is a bit less than the Water Taxi charged, but still more the twice the cost of a subway fare with a monthly MetroCard. This – and the transfer issue – is something that the city needs to come to grips if it wants intra-city commuter ferry to work.

But all in all, the changes coming with the new NY Waterway service are very good first steps to making that kind of service a reality.

Update: Had an email from the ferry folk saying that service will start “mid June”, not on the 13th. The sooner the better.

Expanded Ferry Service Coming in June

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Map: NYT

More details are emerging on the new expanded East River ferry service, and it is mostly very good news (unless you are NY Water Taxi, which seems to be getting cut out of the picture). This doesn’t solve the myriad transportation issues for Greenpoint and Williamsburg, but for people who can use the service, it will be a huge benefit.

Come June, the service will expand from Greenpoint (India Street) and Northside Williamsburg (North 5th Street). Existing stops at LIC, East 34th Street, Schaefer Landing, Fulton Ferry and Wall Street will remain. Having more stops will alleviate the biggest problem with the profitability of the existing Water Taxi service – lack of critical mass. Face it, Schaefer Landing is a great convenience for residents of those buildings, but the stop isn’t going to draw big numbers. Greenpoint and Northside will.

The service hours will also expand, with the ferry running from 7:00 in the morning to 8:00 at night, and running every 20 minutes during peak commuter hours (service will be every 30 minutes off-peak during the summer, and every hour off-peak winter). And there will now be weekend service. (The Water Taxi runs hourly, three boats in the morning and three in the evening, with a seasonal hop-on service on Summer weekends.) The new weekend service will also include stopes at Pier 6 (Atlantic Avenue) in Brooklyn Bridge Park and Governors Island during Summer months.

At least one of the transportation break issues is addressed too – there will be a free shuttle bus taking riders west on 34th Street in Manhattan. (The Post is saying that the bus service will include Bryant Park, Rockefeller Center and Grand Central (all well north of 34th Street), which would be even greater news.) This means that people who work near 34th Street won’t have to pay two fares to commute to work. (Health care workers of North Brooklyn rejoice!)

For others, the commute might at least be getting cheaper. Fares will now range from $3 to $5 each way (vs. $4.50 and $5.50 on the Water Taxi today). There will be two zones – a Downtown zone covering the Williamsburg stops, Fulton Ferry and Wall Street, and a Midtown zone covering Greenpoint, LIC and 34th Street. Trips within the zone will be $3, out of the zone $5. (The Post says the zones will be three stops, rather than fixed areas, which would mean that a trip from North 5th Street to India Street won’t cost $5.) Part of the lower cost is thanks to a $9 million City subsidy over three years (though the existing Water Taxi service is subsidized to some extent).

The new service will be run by a subsidiary of NY Waterway (subject to an approval from EDC, which is expected today). The Post reports that NY Water Taxi, which bid on the RFP for the new routes, will likely discontinue its East River commuter service on April 30, leaving commuters with at least one month without service. What this means long-term for NY Water Taxi is not at clear – they are a much smaller operation than NY Waterway, and will probably now have to focus on seasonal tourist/recreation business (which they’ve always said was the subsidy for the commuter service).

In the news:

Long-Awaited East River Ferry Will Finally Dock in June [Curbed]
New York Water Taxi Squeezed Out of East River Routes by NY Waterway [Post]
Ferries to Ply East River Far More Regularly Soon [NYT]
New Ferry Service Floated for East River [WSJ, $]